Terms & Conditions for the live bee SKUs:
Bees must be picked up from your designated local CAL Ranch Store within 24-hours of their arrival. Live bees are sensitive to the environment and best cared for when protected from direct wind, sunlight, heat, or extreme cold while in their shipment packaging.
Bees are estimated to arrive:
- Early-April for Southern Utah, Southern Nevada, and Arizona stores.
- Late-April for Northern Utah, Northern Nevada, and Idaho stores.
- Please note, arrival dates could vary up to 2 weeks based on weather.
You will be notified by email with specific delivery dates.
Upon arrival and pick-up:
Bees that are not picked up on your specific delivery date, are subject to resale with NO refund.
It is the customers responsibility to inspect the bees, queen, packaging, and boxes before they leave the store.
The customer assumes full responsibility over bees, queen, packaging, and boxes.
Bees package includes a cage, bee feed, queen, and 3 pounds of bees (approximately 10,000–12,000 bees). Please be aware, due to the natural life cycle of bees there will be some death 1%-5% is expected.
In the unlikely event that the queen bee is deceased upon arrival/pick-up, please contact email@example.com within 24-hours of pick-up. Proof of the deceased queen bee must be provided for a replacement queen bee to be shipped. After 24-hours, C-A-L Ranch Stores is not responsible for deceased queen bee.
We offer no guarantee—implied, oral, or written for any purchased bees. These are live bees, after they leave our care, we have no control over customer actions regarding treatment and care.
If you need to cancel, please email firstname.lastname@example.org. A full refund will be available until March 31, 2023. After this date, a 20% restocking fee will be incurred.
Bees that are not picked up are subject to resale with NO refund.
Once shipped, all payments are NON-REFUNDABLE. Live bees ship next day air for delivery, there is no way to halt or issue refunds.
If you find yourself with questions, one of the best resources available is to connect with your state's Beekeepers Association. Find yours, reach out, and join your beekeeping community.