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Returns at C-A-L Ranch are easy! You may return your purchase at any C-A-L Ranch location with your online invoice or contact Online Customer support 1-855-881-5540. See the Return/Exchange Form (print it off below) and enclose in the pacakge. You may send your package back via USPS (if it was shipped USPS) or UPS. Please keep your tracking # handy so you can ensure we received your return. If you are dissatisfied with your purchase due to our error or a defective product contact us for a prepaid shipping label. We will email the prepaid shipping label to you and you can drop your package off at any UPS location or schedule a pickup. Once your package arrives at C-A-L Ranch we will inspect the return/exchange and notify you. We will then process it, and if you request an exchange we will send out your new item(s). Please allow up to 5 business days for the return/exchange process.
Merchandise must be in original condition and factory packaging. May be returned within 90 days from the date of the receipt/invoice. Guns, ammo, licenses, swimwear, under garments, special orders and clearance items are non-returnable. Warranty items may require special handling. Return will be made to the card used in the transaction. If you do not possess the card used in the transaction any longer your refund will be in the form of gift card.
*** ALL DROP SHIP ITEMS: We have a 30-day return policy and must be in original condition and factory packaging along with a 10% re-stocking fee that will subtracted from your refund. Drop ship exchanges: 1st exchange is complimentary PER order, Any exchanges done after will be charged a 10% re-stocking fee!
*** SADDLES & TACK: All Saddles and Drop Ship Tack have a 30-day return policy and must be in original condition and factory packaging along with a 20% re-stocking fee that will subtracted from your refund.
Some shipping charges are not refundable. Restrictions on return shipping are the same applied to original shipping.
* If the item was a gift and you choose to return it we can either refund the purchase to original card or issue a gift card to the recipient of the gift.
When Shipping Returns back to C-A-L Ranch:
Please make sure the item is inside another box or garment bag to protect the original box or packaging. If the item is breakable please ensure that it is packed correctly. Please keep your tracking # handy if you have shipped it, otherwise we have no way of tracking the return shipment and are not responsible for lost shipments.
Return To: C-A-L Ranch Ecommerce Returns, 1027 S 25th E Ammon, Idaho Falls, ID 83406