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For your convenience we now offer LTL shipping for large items and cost of shipping depends on the item and your zip code!
For UPS, packages may be up to 150 lbs (70 kg), 165 inches (419 cm) in length and girth combined, and 108 inches (270 cm) in length. If you are not able to add large items to your cart, packages with a large size-to-weight ratio require special pricing and dimensional weight calculations. Please call your local store to check inventory on these items or call us to arrange shipping
Shipping Locations: Currently, C-A-L Ranch offers shipping to US locations and APO/FPO addresses.
Picking/Packing Info - C-A-L Ranch ships orders M-F from Idaho Falls, ID. If you place your order with regular ground shipping please allow 3 business days to ship out. DROP SHIP ITEMS ship times vary acording to the vendor that it is shipping from. Please allow an additional 7-10 business days for drop ship items. In the instance of bad weather and holiday rush please allow for more transit time.
Express Items - You need to place your orders before 1pm in order for the item to be shipped the next day. (If you order Monday before 1pm, it will go out no later than Tues afternoon.) ALSO - UPS will not deliver on Saturdays so please allow for BUSINESS DAYS in your shipping calculations. NO GUARANTEES that Drop Ship items will be able to ship Express during the holidays.
C-A-L Ranch ships orders M-F from Idaho Falls, ID.
Returns at C-A-L Ranch are easy! You may return your purchase at any C-A-L Ranch location with your online invoice or contact Online Customer support 1-855-881-5540. See the Return/Exchange Form (print it off below) and enclose in the pacakge. You may send your package back via USPS (if it was shipped USPS) or UPS. Please keep your tracking # handy so you can ensure we received your return. If you are dissatisfied with your purchase due to our error or a defective product contact us for a prepaid shipping label. We will email the prepaid shipping label to you and you can drop your package off at any UPS location or schedule a pickup. Once your package arrives at C-A-L Ranch we will inspect the return/exchange and notify you. We will then process it, and if you request an exchange we will send out your new item(s). Please allow up to 5 business days for the return/exchange process.
Merchandise must be in original condition and factory packaging. May be returned within 90 days from the date of the receipt/invoice. Guns, ammo, licenses, swimwear, under garments, special orders and clearance items are non-returnable. Warranty items may require special handling. Return will be made to the card used in the transaction. If you do not posess the card used in the transaction any longer your refund will be in the form of gift card.
*** ALL DROP SHIP ITEMS: We have a 30-day return policy and must be in original condition and factory packaging along with a 10% re-stocking fee that will subtracted from your refund. Drop ship exchanges: 1st exchange is complimentary PER order, Any exchanges done after will be charged a 10% re-stocking fee!
*** SADDLES & TACK: All Saddles and Drop Ship Tack have a 30-day return policy and must be in original condition and factory packaging along with a 20% re-stocking fee that will subtracted from your refund.
Some shipping charges are not refundable. Restrictions on return shipping are the same applied to original shipping.
* If the item was a gift and you choose to return it we can either refund the purchase to original card or issue a gift card to the recipient of the gift.
When Shipping Returns back to C-A-L Ranch:
Please make sure the item is inside another box or garment bag to protect the original box or packaging. If the item is breakable please ensure that it is packed correctly. Please keep your tracking # handy if you have shipped it, otherwise we have no way of tracking the return shipment and are not responsible for lost shipments.
Return To: C-A-L Ranch Ecommerce Returns, 665 E. Anderson St. Idaho Falls, ID 83401
Questions? Call Us! 1-855-881-5540