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Returns

Return Policy

In-Store Purchase Return Instructions:

Returns at C-A-L Ranch are easy! Items purchased in our C-A-L Ranch store may be returned to any of our locations within a 90 Day period. Please ensure that the item(s) are in their original condition. Please have the original receipt and/or credit card ready. As with our online return policy listed below, some restrictions apply. If you are unable to return your purchase to a store, you may be able to return it online. This is done on a case by case basis by calling 1-855-881-5540.

Online Purchase Return / Exchange Instructions:

Returns at C-A-L Ranch are easy! You may return your purchase at any C-A-L Ranch location with your online invoice or you can contact Online Customer support at 1-855-881-5540.

Return Guidelines

  1. Packages may be returned via USPS, FedEx, or UPS.
  2. Keep your tracking number handy for proof of your shipment.
  3. If you are dissatisfied with your purchase due to our error or a defective product, please contact our Customer Service Team.
  4. Before processing your refund/exchange, the returned package must be received and inspected.
  5. Please allow up to 5 business days for the refund/exchange process.
  6. Merchandise must be in original condition and in factory packaging to the best of the customers’ ability.
  7. Warranty items may require special handling.
  8. All refunds will be applied to the card used during the original transaction. If you do not possess the card used in the transaction any longer, your refund will be in the form of a C-A-L Ranch gift card.
  9. If the item was a gift and you choose to return it, we can either refund the purchase to the original card or issue a gift card to the recipient of the gift.
  10. Please address all returns to: C-A-L Ranch Ecommerce Returns, 1027 S 25th E, Ammon, ID 83406
  11. See the Return/Exchange Form below and enclose it in the return package.

FREQUENTLY ASKED QUESTIONS

HOW LONG DO I HAVE TO RETURN OR EXCHANGE A PRODUCT?

  • All returns must be within 90 days of original purchase or online invoice.

ARE THERE ANY RESTRICTIONS ON RETURNS OR EXCHANGES?

  • Shipping costs will not be refunded
  • Sales tax will be refunded to the original method of payment
  • Ammunition, guns, licenses, swimwear, undergarments, clearance items, and special orders cannot be returned or exchanged.

WHAT IF THE PRODUCT I RECEIVED IS DAMAGED OR DEFECTIVE?

  • If your product is damaged or defective, we can offer a replacement or a refund.
  • If you have questions about defective products, please contact our Customer Support Team at 1-855-881-5540

AFTER I’VE SHIPPED MY PRODUCT, WHEN WILL THE FUNDS RETURN TO MY CREDIT/DEBIT CARD?

  • Once we receive your order, please allow 2-3 business days for your order to process and up to 3-5 business days for a refund to reflect on your credit/debit card.
  • Returns will be credited to the original form of payment. If original payment is not available, funds will be issued as store credit
  • If a gift card or e-gift card was applied to the order, you will receive the returned funds in the form of a C-A-L Ranch gift card