Frequently Asked Questions

Credit/Debit Cards: We currently accept Visa, Mastercard, Discover, and American Express. We can only accept a single card type per online purchase.

Gift Cards: We accept C-A-L Ranch Gift Cards and eGift Cards. You can redeem up to three C-A-L Ranch Gift Cards and/or eGift Cards per online purchase. We do not accept brand or other gift cards for online or in-store purchases.

Combining Payment Options: Customers can combine payment options with a single credit/debit card and up to two C-A-L Ranch Gift Cards and/or eGift Cards per online purchase.

Other Payment Options: PayPal.

You should receive an email confirmation message from Customer.Service@countrysupplier.com for each order. If you do not receive an email, please contact us and we will send you a copy manually.

For Orders placed while logged into your Account: If you have an account on calranch.com and you were logged in when you placed your order, you can view your order history under the "My Account" menu in the upper-right corner of each page (on mobile devices, it is at the bottom of the main menu).

For Orders placed as a Guest: If you placed an order as a guest (without an account) and you do not receive a confirmation email, please check your shopping cart for the product(s). If the products are still in the cart, please complete the checkout process. If your cart is empty, contact Customer Service and we can confirm if your order was placed successfully or not.

If you have an account on calranch.com and you placed the order while you were logged in, click on "order history" under "My account", view your order history, then click on "track my shipment". If you checked out as a Guest, you can follow the "track your order" link in your email confirmation message.

Due to volume, the expected wait time after you place your order is 4 hours. Also, orders placed after 4:00PM will not be ready until the next business day. Please wait until you receive the email notification from us that your pickup order is ready before going to the store to pick up your order.

Unfortunately, orders cannot be changed once submitted. If you need to change or cancel your order, please contact Customer Service.

We apologize for the inconvenience. If an order has been canceled due to a missing item or problem with a payment method authorization, we can assure you that you have either not been charged for it or the cost of the item(s) will be refunded. Sometimes our fraud detection program has a problem with an order and cancels it for your protection. If your order is canceled, we will need to verify the information, and you will then be able to replace the order.

If you have an account on calranch.com and are logged in, you can click on "My Orders" under the Account Welcome message in the upper-right corner of each page (for mobile devices, see the bottom of the main menu).

Unfortunately, we do not offer backorders on the website at this time. Please check with your local store for special orders.

Each order comes with a packing slip, which does not have pricing. Product pricing is available on the order confirmation email you received or on your My orders screen.

We have suspended shipping to California addresses as we work to update our systems and product information to notify customers of potentially harmful chemicals in products that we sell as outlined in California's Proposition 65. Right now, the only shippable vendors are as follows: Ariat, Carhartt, Justin, and Montana Silversmiths.

Unfortunately no, this is for your financial safety and ours.

No. Clearance or discontinued item purchases are for in-stock items only and are final sale; no rain checks or special orders.